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Carmel Hills Healthcare and Rehabilitation Center

Frequently Asked Questions

What are Carmel Hills Healthcare and Rehabilitation Center visiting hours?

Carmel Hills Healthcare and Rehabilitation Center maintains a 24 hour visiting policy as long as it does not interfere with roommates entitled "resident rights". While this is rarely the case, in the event of such a situation every effort will be made to accommodate the needs of each resident, and or family member. Carmel Hills Healthcare and Rehabilitation Center realizes the important role that families play in the short or long-term placement of a loved one in a nursing facility.

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What are Carmel Hills Healthcare and Rehabilitation Center per shift staffing levels?

Carmel Hills Healthcare and Rehabilitation Center is committed to providing the highest level of care attainable. Naturally this cannot be accomplished without the presence of highly-trained nursing staff. As such Carmel Hills Healthcare and Rehabilitation Center maintains high nursing staff hours to resident day ratios. Carmel Hills Healthcare and Rehabilitation Center is also efficient with staffing in an effort to deliver maximum value to our residents. Consistent with this Carmel Hills Healthcare and Rehabilitation Center staffs heavier during the day and evening hours than during the twilight hours while residents are resting.

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Does Carmel Hills Healthcare and Rehabilitation Center offer activities?

Carmel Hills Healthcare and Rehabilitation Center recognizes the activities program's key role in our holistic approach to the delivery of healthcare. Carmel Hills Healthcare and Rehabilitation Center delivers an in-depth and diverse degree of activity programming seven days a week. At Carmel Hills Healthcare and Rehabilitation Center residents can sit back and relax while watching a classic picture in front of our big screen TV while snacking on a fresh batch of popcorn or enjoy music during an ice cream social. Click here to view the current calendar of events.

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Can Carmel Hills Healthcare and Rehabilitation Center handle my loved one's medications?

Carmel Hills Healthcare and Rehabilitation Center is licensed to administer and employs the necessary staff to ensure the safe and consistent delivery of various medications ranging from something as simple as over-the-counter aspirin to complex IV antibiotic therapies.

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Does Carmel Hills Healthcare and Rehabilitation Center participate in the Medicare and Medicaid program(s)?

Carmel Hills Healthcare and Rehabilitation Center has been a participating nursing facility in the federally-funded Medicare and state-funded Medicaid programs since opening in 2001. We also accept managed care, please call for details.

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What are the accommodations available at Carmel Hills Healthcare and Rehabilitation Center and what do the daily room and board rates cover?

Carmel Hills Healthcare and Rehabilitation Center offers three different types of accommodations: The Skilled Nursing Facility, The Residential Care Facility, and The New Alzheimer's Unit, Sunset Place at Carmel Hills Healthcare and Rehabilitation Center is now open! All three of these options offer semi-private and private rooms. It is easier to mention what the applicable per day charges don't cover than what they do cover. Carmel Hills Healthcare and Rehabilitation Center room and board rates are inclusive and cover everything with the exception of medications, nursing supplies, telephone service and at times special equipment and or services specific to the resident.

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Will Medicare pay for my stay while at Carmel Hills Healthcare and Rehabilitation Center?

A major misnomer of the Medicare program is that every beneficiary will use their entire entitlement of 100 days of Medicare coverage. Medicare coverage is determined by several different variables all of which need to be in order to ensure a continued Medicare covered stay. Carmel Hills Healthcare and Rehabilitation Center's most typical Medicare covered stays are directly related to a physician's certification that the resident is in need of skilled rehabilitative services (ie. Physical, Occupational and/or Speech Therapy) following a post-hospital stay of at least three consecutive midnights. The length of the Medicare covered stay is then based upon the resident's ability to participate and realize consistent gains or improvement directly resulting from the skilled rehabilitation that is being delivered. Carmel Hills Healthcare and Rehabilitation Center's average Medicare covered stay is typically 30-50 days.

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Does Carmel Hills Healthcare and Rehabilitation Center offer physical therapy?

Carmel Hills Healthcare and Rehabilitation Center contracts with Aegis Rehabilitation to provide our residents with the very best of Physical, Occupational and Speech Therapies. Carmel Hills Healthcare and Rehabilitation Center delivers therapy services which are generally covered under the Medicare A and B programs. When coupled with the home-like environment and holistic approach to health care, Carmel Hills Healthcare and Rehabilitation Center's residents realize the maximum benefits of a physician prescribed therapy regimen.

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Can my family members join me for meals at Carmel Hills Healthcare and Rehabilitation Center?

Consistent with Carmel Hills Healthcare and Rehabilitation Center's commitment to customer service, our staff will make every effort to ensure that the needs of the residents and families are met. Residents may invite guests from time to time to dine with them. The dining room capacity is limited by the size of our dining room but we do offer a Private Dining Room for Residents and their guests for special dinners or parties. Reservations for the Private Dining room can be made through our receptionist.

Dining at Carmel Hills Healthcare and Rehabilitation Center is always a pleasure with our variety and selection of foods prepared by our dedicated dietary staff. Each meal is prepared with the resident in mind with two entrees offered at each meal. Residents may also choose from a variety of salads, fresh fruits and fresh vegetables from our cold cart, which is offered each day at the noon meal.

Sample Menu

Fall and Winter Menu

Pot Roast
Potatoes & Onions
Celery & Carrots
Cranberry Apple Mold
Dinner Roll/Margarine
Caramel Apple Bar

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How close is Carmel Hills Healthcare and Rehabilitation Center to a Hospital?

Carmel Hills Healthcare and Rehabilitation Center is within ten minutes of Centerpoint Hospital and maintains excellent working relationships with all of the local area hospitals and physicians that assist in the facilitation of the admission process. Carmel Hills Healthcare and Rehabilitation Center has earned the privilege to be at the top of many hospital and physician discharge lists. As such bed availability at times may be limited. For this reason Carmel Hills Healthcare and Rehabilitation Center strongly encourages a proactive approach to the nursing home placement of a loved one.

"I just wanted you to know how much I appreciated all the work you did and love that you gave to my mother. I knew there was a reason for me to insist upon Carmel Hills Healthcare and Rehabilitation Center for my mother's care."

Kathleen T.
Daughter of a Carmel Hills Healthcare and Rehabilitation Center resident